The recent drama over the Chinese-nationality bus drivers who staged an illegal strike -- and the response of Singaporeans towards their action -- made me think about people's ability to be sympathetic or empathetic.
But what is sympathy and what is empathy?
This site explains, in simple language, the difference. It includes a helpful video:
http://www.diffen.com/difference/Empathy_vs_Sympathy
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Having understood what empathy really is, we should find this RSA video that discusses a newly coined term. "outrospection" (as opposed to "introspection") an interesting discourse:
http://www.thersa.org/events/rsaanimate/animate/rsa-animate-the-six-habits-of-highly-empathic-people
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